Privacy Policies
A Plus Compliance Services Pty Ltd trading as A Plus Compliance Services
Last updated: 29 May 2026
A Plus Compliance Services Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use our website, contact us, request a quote, book a service, or engage with our business.
Who We Are
A Plus Compliance Services Pty Ltd trading as A Plus Compliance Services is a Melbourne-based compliance services company operating across Victoria.
Personal Information We Collect
We may collect personal information reasonably required to operate our business and provide services.
- Your name, business name, job title or role
- Email address and phone number
- Site address or service location
- Billing details
- Service booking details
- Messages or enquiries you send to us
- Information required to provide quotes, bookings, site access, reports, invoices, and customer support
- Limited technical information when you use our website, such as IP address, browser type, device information, website pages visited, and general analytics data
How We Collect Personal Information
We may collect personal information when you submit a website enquiry form, request a quote, call, email, text, message us, book a service, provide site details for a job, receive a compliance report or invoice, interact with our social media or online advertising, or use our website.
Why We Collect Personal Information
We collect personal information to respond to enquiries, prepare quotes, book and deliver services, arrange site attendance, complete compliance reports, send invoices and receipts, communicate with customers and site contacts, manage customer relationships, improve our website and services, and meet legal, insurance, accounting, safety, and compliance obligations.
Use of Personal Information
We only use personal information for the purpose it was collected or for a related purpose that would reasonably be expected.
This may include contacting you about current services, upcoming compliance expiry dates, follow-up bookings, report delivery, account matters, or relevant service updates.
Disclosure of Personal Information
We may disclose personal information where reasonably necessary to employees, contractors, technicians, service providers, software providers, accountants, insurers, legal advisers, professional advisers, regulators or authorities where required by law, and clients, facility managers, property managers, or site contacts involved in the service.
We do not sell personal information to third parties.
Website Cookies and Analytics
Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website traffic, improve user experience, and support marketing.
You can disable cookies through your browser settings, but some website features may not work correctly.
Marketing Communications
We may send occasional service updates, reminders, offers, or business communications where permitted by law.
You can unsubscribe or request removal from marketing communications at any time by contacting us.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information may be stored in secure digital systems, cloud platforms, email systems, accounting software, reporting systems, or physical records where necessary.
Access and Correction
You may request access to personal information we hold about you. You may also ask us to correct personal information if it is inaccurate, outdated, incomplete, or misleading.
We may need to verify your identity before responding to an access or correction request.
Retention of Information
We keep personal information for as long as reasonably required for business, legal, insurance, tax, reporting, compliance, and record-keeping purposes.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or de-identify it where appropriate.
Overseas Disclosure
Some of our software, cloud storage, email, website, or business systems may store or process information using servers located outside Australia.
Where this occurs, we take reasonable steps to use reputable providers with appropriate security and privacy practices.
Complaints
If you have a privacy concern or complaint, please contact us first so we can review and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date.
Contact Us
For privacy questions, access requests, correction requests, or complaints, please contact A Plus Compliance Services Pty Ltd, Melbourne, Victoria, Australia.
Email: Info@aplustag.com.au | Phone: 1300 427 158 | Website: aplustag.com.au